The following forms a legal agreement between you and Lucky Star Japanese Auto Parts the owner and operator of luckystar-autoparts.com ("Lucky Star").

If you do not agree to the terms mentioned in this page please do not make any purchases from Lucky Star or return the unused product to place of purchase in accordance with the time period allowed for return.

Lucky Star does everything in its power to ensure that you get the high-quality part you asked for quickly and conveniently. We also strive to make your shopping experience as hassle-free as possible by offering options for making returns by return shipping or by drop-off at a local store.

• It is not necessary to call Lucky Star to get authorization for a return if these guidelines are followed.
• We will charge a 20% restocking fee if a good working product is returned within the period of warranty which is generally 90 days for engines and transmissions and 30 days for other parts (see below).
• On all returns we will only deal with the person who purchased the parts.
• On any kind of return, shipping and handling will NOT be refunded.
• Lucky Star will only apply credit to the credit card originally used for the purchase.
• Exact replacements can only be given for a defective part you received, a warranty part still under full coverage, a part damaged in shipping or a part sent in error.
• We will not ship a replacement part before receiving the returned part.
• We will not accept C.O.D. (Cash on Delivery) deliveries for shipped returns. All returned shipments must pre-paid.
• We will not accept returns on any custom-made part.
• Items incorrectly shipped to Lucky Star will not be returned to the customer.
• Any part returned will be subject to inspection to determine refund amount for merchandise and shipping costs. This amount may be less than original payment based on condition of return.
• Any part returned will be inspected thoroughly, it is at our sole discretion to accept your return or not, based on the condition of the returned part.
• Any part returned in weathered or rusted condition or with broken, cracked or damaged housings are not eligible for return. Parts returned must be complete and fully assembled. There will be no return given to parts with missing pieces, bent shafts or disassembled units.
• All return parts must be in the exact original way, shape and form that it was purchased.  If after inspection, Lucky Star return personnel found out the part is not in a sellable condition the part will not be accepted and all the costs of shipping and handling must be paid by the person who purchased the part.
• It is the customer's responsibility to make sure that the returned item arrives at Lucky Star store.

• We will provide a replacement or refund for any such item returned within 30 days of the original ship date.
• Any defective part you receive is covered under our warranty program. Please go to our Warranty page to review our policies and determine coverage.
• If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. It is at our sole description to inspect, accept or deny your return if we find out that you provided any inaccurate information regarding the part, whether the provided questionable information was intentional or unintentional. If only a portion of your order is returned, the refund for shipping costs will be prorated.
• If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement; they will not be refunded. Exchanges for unlike parts require a refund and new purchase and new shipping and handling charges.
• We will also pay for return shipping to Lucky Star for a part sent to you in error, received defective or damaged in shipping. If you believe you qualify and want Lucky Star to pay for return shipping, you must fill the return part form and either email it to us at returns@luckystar-autoparts.com or fax it to 416-240-7144 before attempting to return the part. C.O.D. shipments will not be accepted.
• If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.
• If you indicate "Exchange" (exact same item) on a store return, the part can be fulfilled in the store if in stock. Otherwise, a replacement order will be automatically generated to ship to the address of the original order.
• Batteries - Due to the Hazardous materials contained in Batteries, all returns must be taken to your local Lucky Star store. If you have any questions or concerns please contact the Lucky Star Customer Service team at info@luckystar-autoparts.com.
• It is the customer's responsibility to make sure that the returned item arrives at Lucky Star.

Core returns are the responsibility of the customer. We will not pay shipping costs for core returns to Lucky Star. C.O.D. shipments will not be accepted.

Core returns not meeting these guidelines will be deemed ineligible for credit:

• Core credits will only be given for units returned in the manufacturer’s box or container in which the purchased product was delivered. We will not accept core returns in non-standard packaging.
• Core credits will only be issued for the exact number of units purchased. The core credit will not exceed the original core deposit.
• Cores must be returned within 30 days of the ship date of the purchased product to be eligible for core credit.
• Cores that are returned in weathered or rusted condition or with broken, cracked or damaged housings are not eligible for credit. Cores returned for credit must be complete and fully assembled. There will be no credit given on returns with missing parts, bent shafts or disassembled units.
• Core credit will not be given if the returned core is not the same part as the part purchased. Returned cores must be an identical match with the unit purchased.
• Core credit will not be given if core does not arrive at Lucky Star.
• It is the customer's responsibility to make sure that the cores arrive at Lucky Star.

• Remove any items from the core that may be needed for proper installation of a purchased replacement part.
• Empty fluids from the core as much as possible.
• Put the core in plastic bag and seal the bag.
• Put bagged core in manufacturer’s box or the package shipped with the purchased part.
• Upon receipt and inspection, Lucky Star will apply a credit for the core’s value per the preceding policy. Customer will be notified of value immediately if core is returned to a store or by mail if core is shipped to Lucky Star.

• Merchandise (non-warranty) must be in original condition when returned to the store. Include all of the original material sent with the merchandise.
• Return the product in the original manufacturer’s box and/or packaging. (Exceptions may be made for warranty parts.)
• The original receipt must accompany all returns. If you have lost paperwork or the part was picked up at a local Lucky Star store, pack the box with the information as instructed in the Lost Paperwork section. Address the package to location provided.
• Be prepared to provide the reason for the return (for example, defective, damaged, warranty, core, wrong part, other) and whether you want a replacement (exact same part) or a refund.
• Upon receipt and inspection of merchandise at the store, Lucky Star will provide a refund, as appropriate, and you will be provided with a receipt in person, via email or both. Any merchandise credit will include sales tax. Shipping and handling costs will also be refunded at that time, if applicable.
• Lucky Star will only apply credit to the credit card originally used for the purchase. We will not give retail store credit.

• Merchandise (non-warranty) must be in original condition when returned to us. Include all original material sent with the merchandise.
• Return the product in the original manufacturer’s box and/or packaging. Repack the part in the original shipping box with the original packing materials and any materials sent with the merchandise. Substitute comparable shipping materials if necessary.
• If the new part was shipped to you, pack the bottom portion of the original Shipment Receipt (labeled "Return Copy") in the box. See the reverse of the Shipment Receipt for instructions. Affix the preprinted return label from the Shipment Receipt to the outside of the box using clear tape.
• If you have lost paperwork or the part was picked up at a local Lucky Star store, pack the box with the information as instructed in the Lost Paperwork section below. Address the package to location provided.
• Remove or mark through all old shipping labels on the outside of the box.
• Ship to the address on the preprinted return label using UPS, RPS, the Canada Post or a similar carrier. All returns must be sent prepaid; no C.O.D. shipments will be accepted. Please insure the shipment for the full value to protect against loss. It is your responsibility to deliver the part right at our store.  We are not responsible for any lost and/or damaged returned shipment from any customer and cannot be held liable.
• Upon receipt and inspection of merchandise, Lucky Star will provide a refund, as appropriate, and a receipt will be emailed to you. Any merchandise credit will include sales tax. Shipping and handling costs will also be refunded at that time, if applicable.

The shipment receipt or the invoice contains the vital information needed to process a return. If you do not have this information, you should send us an email at returns@luckystar-autoparts.com after you have filled the lost paper work form.

The following information is required to effectively resolve return issues:

• Order number or Invoice Number
• Customer name
• Delivery address (if shipped to you) or customer address (if picked up at store)
• Telephone number
• Reason for return (please choose from the following):
  • Damaged in shipping
  • Defective product
  • Warranty return
  • Core return
  • Wrong part sent
  • Dissatisfied with product
  • Ordered wrong part
  • Found product cheaper
  • Shipping took too long
• Preference for refund or exchange (exact same item)